Contact and support

Personal replies, usually within one business day

Email [email protected]. For anything about an order, write from the address you paid with so we can find it.

Lost your download?

Go to the download page and type the email you paid with. We'll send a fresh private link.

Licence key

Your key is in the purchase email from Dodo Payments. Check spam and promotions. If it's not there, email us and we'll resend it.

Moving to a new Mac

A licence works on one Mac at a time. On the old Mac open Periph › Licence › Deactivate, then activate on the new one. Old Mac lost or broken? Email us and we'll free the licence.

Refunds

Within 14 days of purchase, just ask. See the refund policy.

Found a bug?

In Periph, open the menu bar icon and choose Report a problem…. It fills in your app and macOS version for you.

Billing questions

Orders are processed by Dodo Payments, our Merchant of Record, so your card statement may show Dodo Payments. For invoices and tax questions, use the link in your receipt or email us.