Refund and cancellation policy

Last updated 12 November 2026

14-day money-back guarantee

Periph is a one-time purchase of a software licence. You can ask for a full refund for any reason within 14 days of the purchase date. You don't need to explain why, and we won't ask you to prove anything.

How to ask for a refund

Email [email protected] from the address you used at checkout, or reply to your purchase receipt, and say you'd like a refund. Including your order or payment ID helps us find it faster, but your email address is enough.

You can also contact Dodo Payments, our payment provider and Merchant of Record, through the link in your receipt.

How long it takes

We approve refunds within 2 business days. The money goes back to the card or payment method you used. Your bank usually shows it within 5 to 10 business days, depending on the bank.

What happens to your licence

When a refund is issued, the licence key is disabled and Periph stops working on the Mac it was activated on within a day.

After 14 days

After 14 days purchases are generally not refundable. If something is broken and we can't fix it, write to us anyway: we look at every case and will refund when it is fair. This doesn't affect any rights you have under the consumer law of your country.

Cancellation

Periph is not a subscription. There is nothing to cancel and you will never be charged again. Updates to version 1 are free.

Duplicate or mistaken payments

If you were charged twice or bought by mistake, email us and we will refund the extra payment in full, at any time.